Stairway to heaven. The art of creating the worlds best customer journey.

There are many contact points between you and the traveler. Many opportunities to impress your customers, and many chances of giving a bad impression.

You can influence the customers already in the dreaming phase via the booking phase until they are safely home and ready to recommend you.

The winners are creating the best journeys for the client.

The devil is in the details

The devil is in the details


Learning outcomes:

  • What is a customer journey

  • Learn the phases from dreaming to sharing.

  • Learn to create a customer map for your company

  • Learn to execute effective measures in each step.

KeynoteHåvard Utheim