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How AI can Enhance the Guest Experience


The future is now, and hotels must embrace using technology to drive sales and guest satisfaction.

Benjamin Calleja is CEO of Livit, a hospitality design company that acts as strategic consultants in 43 countries. In this presentation he shares global insights from their experience. He talks about how you create experiences that will influence guest behavior. This way you will ultimately drive sales through the smart use of integrated technology.

Benjamin puts forth real-life success stories from major brands and from their test-lab restaurant on how to trigger customer behaviors based on AI. He also shares how data can be used to improve the in-hotel experience for improved profitability.

HotelSpaces attendees gained a strategic understanding technology that is available today. How it can be an enabler for improving profitability, and making sure hotels are future-ready.

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